Privacy Policy

1. Introduction

Welcome to Hassonjee Automotives.

Hassonjee Automotives respects the privacy of every person who visits, accesses or uses our website https://hassonjeeautomotive.com/ (“Website”) and the individuals who contact us, request quotations, make service enquiries, schedule appointments, purchase products or otherwise interact with us through the Website or our associated communication channels.

This Privacy Policy explains how Hassonjee Automotives (“Hassonjee Automotives”, “we”, “us”, “our”) collects, receives, uses, stores, processes, protects and, where necessary, discloses personal information relating to users, customers, prospective customers and visitors (“User”, “you”, “your”).

By accessing or using the Website, submitting your information through our enquiry, quotation, appointment or contact forms, contacting us through telephone/WhatsApp or otherwise voluntarily providing information to us, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with any applicable Terms and Conditions, service terms, quotation terms, warranty terms and other policies made available by Hassonjee Automotives.

2. About Hassonjee Automotives

Hassonjee Automotives is an automotive service and mobility business operating from Amravati, Maharashtra.

Our Website provides information and enquiry facilities relating, among other things, to:

• Car and bike servicing and maintenance;
• Tyre sales, tyre fitting and tyre-related services;
• MRF tyres;
• Exide batteries and battery services;
• Ampere electric scooters and EV-related services;
• Wheel alignment and balancing;
• Tyre puncture repair;
• Nitrogen air refilling;
• AC gas refilling;
• Battery charging;
• Jump-start services;
• Home battery fitting;
• Car and bike repair;
• Car washing;
• Ceramic coating;
• Paint Protection Film (PPF);
• Underbody coating;
• Car glass films;
• Turtle Wax car-care and detailing services; and
• General enquiries, quotations, appointments and customer support.

The Website may also contain information concerning specific vehicle brands, products, services, locations served, customer experiences, photographs, blogs and other automotive information.

3. Information We Collect

We may collect information that you voluntarily provide to us, information automatically generated when you use the Website, and information received through third-party communication or service channels.

3.1 Information You Provide Directly

Depending upon how you interact with us, we may collect:

A. Contact Information

This may include:

• Full name;
• Mobile/telephone number;
• Email address;
• Postal address;
• City/location; and
• Other contact details voluntarily provided by you.

B. Vehicle Information

When you request automotive services, we may collect information necessary to identify and service your vehicle, such as:

• Vehicle make and model;
• Vehicle registration number;
• Vehicle type;
• Vehicle variant;
• Approximate vehicle age;
• Service history;
• Tyre information;
• Battery information;
• Repair or maintenance requirements; and
• Other information voluntarily supplied for providing automotive services.

C. Service and Enquiry Information

We may collect information contained in:

• Appointment requests;
• Service requests;
• Quotations;
• Enquiries;
• Complaints;
• Feedback;
• Warranty-related communications;
• Product enquiries;
• Vehicle inspection information; and
• Other communications submitted to us.

D. Communication Information

If you contact us through telephone, WhatsApp, email or other communication channels, we may retain relevant information contained in such communication for customer-service, business, legal and record-keeping purposes.

4. Information Collected Automatically

When you visit our Website, certain technical information may automatically be collected by our Website, hosting provider, analytics tools or other technical service providers.

Such information may include:

• Internet Protocol (IP) address;
• Browser type and version;
• Device type;
• Operating system;
• Approximate geographic location;
• Website pages visited;
• Date and time of access;
• Referring website;
• Duration of visit;
• Website interaction information;
• Error logs;
• Device identifiers, where applicable; and
• Other technical or usage information reasonably necessary for website security, operation and improvement.

This information may be collected through server logs, cookies, pixels, analytics technologies and similar technologies.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, maintain website security and analyse website performance.

Cookies may be used for purposes including:

1. Essential website functionality;
2. Security and fraud prevention;
3. Website performance;
4. Analytics and usage measurement;
5. Understanding how visitors use our Website;
6. Improving our services and Website; and
7. Where applicable, advertising or marketing measurement.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

6. Why We Collect and Use Your Information

We may process your personal information for legitimate and lawful business purposes, including:

6.1 Providing Automotive Services

To:

• Respond to your enquiries;
• Schedule service appointments;
• Provide quotations;
• Diagnose and service vehicles;
• Provide tyre, battery, EV and detailing services;
• Arrange vehicle inspections;
• Provide customer support;
• Communicate service-related information; and
• Complete transactions requested by you.

6.2 Customer Communication

We may use your contact information to:

• Confirm appointments;
• Respond to enquiries;
• Provide quotations;
• Inform you about service status;
• Communicate warranty/service information;
• Respond to complaints or feedback; and
• Provide other communications relating to services requested by you.

6.3 Business Administration

Information may be used for:

• Maintaining customer records;
• Accounting and billing;
• Internal administration;
• Service records;
• Warranty administration;
• Quality control;
• Customer relationship management; and
• Business record-keeping.

6.4 Website Improvement

We may use technical and usage information to:

• Improve the Website;
• Understand visitor behaviour;
• Identify technical problems;
• Improve user experience;
• Measure Website performance; and
• Develop or improve our products and services.

6.5 Marketing and Promotional Communication

Subject to applicable law and your choices, we may contact you regarding:

• New services;
• Automotive products;
• Service offers;
• Maintenance reminders;
• Seasonal offers;
• Tyres and batteries;
• EV products and services;
• Detailing packages; and
• Other products or services that may reasonably be relevant to you.

You may request that we stop sending promotional communications at any time.

6.6 Legal and Regulatory Compliance

We may process or disclose information where necessary to:

• Comply with applicable law;
• Respond to lawful governmental requests;
• Comply with court orders;
• Protect our legal rights;
• Investigate fraud or misuse;
• Prevent unlawful activities;
• Establish, exercise or defend legal claims; or
• Protect the safety and security of our customers, employees, business and Website.

7. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal data:

• With your consent;
• For providing services or responding to a request made by you;
• For complying with legal obligations;
• For legitimate business purposes permitted under applicable law;
• For protecting our rights, property and interests;
• For preventing fraud, misuse or security incidents; and
• For other lawful purposes permitted under applicable law.

Where consent is required by applicable law, we will seek such consent in an appropriate manner.

8. Information Sharing and Disclosure

We do not sell your personal information as a commercial commodity.

However, information may be shared where reasonably necessary for providing our services, operating our Website or complying with law.

Such recipients may include:

8.1 Service Providers

We may engage third-party service providers for:

• Website hosting;
• Website maintenance;
• Information technology;
• Analytics;
• Communication;
• Email services;
• SMS/WhatsApp communication;
• Appointment management;
• Customer support;
• Payment processing, where applicable;
• Accounting and billing; and
• Other business-support functions.

Such service providers may process information only to the extent reasonably necessary for the services they provide.

8.2 Business and Product Partners

Where necessary for providing a product or service requested by you, relevant information may be shared with appropriate manufacturers, distributors, authorised service providers, warranty administrators or business partners.

This may include information necessary for tyre, battery, EV, warranty, repair or other automotive services.

8.3 Legal and Government Authorities

We may disclose information where required or permitted by law, including in response to:

• Court orders;
• Government directions;
• Statutory notices;
• Law-enforcement requests;
• Regulatory requirements; or
• Other legally enforceable requests.

8.4 Business Transactions

If Hassonjee Automotives undergoes a merger, restructuring, sale, transfer of assets, acquisition or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

9. Third-Party Websites and Services

Our Website may contain links, buttons or integrations relating to third-party websites or services, including communication platforms, social-media platforms, map services, manufacturers, product brands or other external websites.

Examples may include links or integrations associated with:

• WhatsApp;
• Google Maps;
• Automotive manufacturers;
• MRF;
• Exide;
• Ampere;
• Turtle Wax; and
• Other third-party websites or services.

Your interaction with such third-party services is governed by the privacy policy and terms of that third party.

Hassonjee Automotives does not control the privacy practices of independent third parties and is not responsible for their privacy policies, security practices or content.

You should review the privacy policy of any third-party website or service before providing information to it.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services;
• Maintaining customer and service records;
• Warranty purposes;
• Accounting and taxation;
• Resolving complaints or disputes;
• Protecting legal rights;
• Complying with applicable legal and regulatory requirements; and
• Other legitimate business purposes.

The precise retention period may vary depending on the nature of the information and the purpose for which it is processed.

Where information is no longer required and there is no legal or legitimate reason for retaining it, we may delete, anonymise or securely dispose of it.

11. Data Security

Hassonjee Automotives takes reasonable and appropriate measures to protect personal information against:

• Unauthorised access;
• Unauthorised disclosure;
• Accidental loss;
• Destruction;
• Alteration;
• Misuse; and
• Other unauthorised processing.

We may employ appropriate administrative, technical, physical and organisational safeguards, as reasonably appropriate to the nature of the information and the risks involved.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.

12. Your Responsibility

You are responsible for ensuring that information supplied by you is accurate, complete and current.

You should not knowingly provide false, misleading, fraudulent or unauthorised information.

Where you provide information relating to another person, you should ensure that you are legally authorised to provide such information and, where required, have obtained the necessary consent.

13. Your Rights

Subject to applicable law, you may have rights concerning your personal data, including the right to:

• Request information regarding personal data processed by us;
• Request correction of inaccurate or incomplete personal data;
• Request updating of personal information;
• Request deletion or erasure where permitted by law;
• Withdraw consent where processing is based on consent;
• Raise a grievance regarding processing of personal data; and
• Exercise other rights available under applicable data-protection law.

Requests may be made using the contact details specified in this Privacy Policy.

We may need to verify your identity before acting upon certain requests.

Your request may be subject to applicable legal, contractual and regulatory limitations.

14. Withdrawal of Consent

Where processing is based upon your consent, you may withdraw your consent by contacting us.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Withdrawal of consent may also affect our ability to provide certain services, communications or features where such processing is necessary for providing them.

We will inform you where withdrawal of consent affects our ability to provide a requested service.

15. Children’s Privacy

Our Website is primarily intended for general users and customers seeking automotive products and services.

We do not knowingly seek to collect personal information from children for purposes unrelated to the services provided.

Where applicable law requires parental or guardian consent for processing a child’s personal data, we will comply with the applicable legal requirements.

If you believe that a child has provided personal data to us in circumstances where such collection was not authorised, please contact us so that appropriate action can be considered.

16. Vehicle Information and Service Records

Information relating to your vehicle may be collected and retained where necessary for providing automotive services.

Such information may include vehicle registration details, service history, repair information, tyre specifications, battery details, inspection findings, photographs or other service-related records.

Vehicle information may be used for:

• Identifying the vehicle;
• Providing requested services;
• Preparing estimates;
• Maintaining service records;
• Warranty or product-support purposes;
• Quality control;
• Customer support; and
• Legal or accounting requirements.

Where photographs or videos of a vehicle are taken during servicing, repair, inspection or detailing, they may be retained as part of the service record where reasonably necessary.

17. Customer Reviews, Testimonials and Photographs

The Website may display customer testimonials, reviews, photographs or other customer-related content.

Where such material identifies an individual, Hassonjee Automotives will use it in accordance with applicable law and any permissions or consents obtained where required.

Customers may contact us regarding the correction or removal of their testimonial or other personal information, subject to applicable legal and business requirements.

18. Communication Through WhatsApp, Telephone and Other Channels

The Website may provide direct communication facilities such as telephone and WhatsApp.

When you choose to communicate with us through a third-party communication platform, your interaction may also be governed by that platform’s privacy policy and terms.

Information exchanged through such channels may be retained by us to:

• Respond to enquiries;
• Provide quotations;
• Schedule appointments;
• Provide service-related information;
• Maintain customer records;
• Resolve complaints; and
• Comply with applicable legal requirements.

19. Marketing Communications

Where permitted by applicable law, we may send communications regarding services, products, offers or maintenance reminders.

You may opt out of promotional communications by:

• Following an unsubscribe mechanism, where provided;
• Contacting us directly; or
• Requesting discontinuation of promotional communication.

Please note that even after opting out of promotional communications, we may continue to send essential service-related communications, such as appointment confirmations, transaction information, warranty information, safety information or responses to your enquiries.

20. Data Transfers

Your information may be processed or stored using service providers or technical infrastructure located in India or, where applicable, in other jurisdictions.

Where applicable law imposes requirements concerning transfer of personal data outside India, we will take reasonable steps to comply with those requirements.

21. Data Breaches and Security Incidents

In the event of a personal-data breach or security incident, Hassonjee Automotives will take reasonable steps appropriate to the nature and severity of the incident, including:

• Investigating the incident;
• Taking measures to contain and mitigate its effects;
• Restoring affected systems where appropriate;
• Taking steps to prevent recurrence; and
• Providing notifications to individuals or authorities where required by applicable law.

In the event of a confirmed personal data breach, we will notify the Data Protection Board of India and/or relevant regulatory authorities, as well as affected data principals, in the manner and timeframe prescribed by applicable law.

22. Grievance Redressal

If you have any question, concern, complaint or grievance concerning:

• Collection of your personal information;
• Use of your personal information;
• Disclosure or sharing;
• Data security;
• Correction or deletion; or
• Any other privacy-related matter,

you may contact Hassonjee Automotives using the details provided below.

We will make reasonable efforts to acknowledge and address privacy-related grievances within the period prescribed by applicable law.

23. Contact Details

Hassonjee Automotives

Address: Raj Complex, Vilas Nagar Road, Amravati, Maharashtra – 444603, India

Telephone: +91 75586 84506

Email: m.hassonjee@gmail.com

Website: https://hassonjeeautomotive.com/

For privacy-related requests, please mention “Privacy Request” in the subject line of your email wherever possible.

24. Changes to This Privacy Policy

Hassonjee Automotives may modify or update this Privacy Policy from time to time to reflect:

• Changes in our services;
• Changes in Website functionality;
• Changes in technology;
• Changes in business practices;
• Changes in applicable law or regulations; or
• Changes in data-protection requirements.

The updated version will be published on this Website with the revised “Last Updated” date.

Where applicable law requires specific notice or consent for a material change, we will take appropriate steps to provide such notice or obtain such consent.

Your continued use of the Website after the revised Privacy Policy becomes effective will be subject to the updated policy, to the extent permitted by applicable law.

25. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable law, matters concerning this Privacy Policy shall be subject to the jurisdiction of the competent courts and authorities having jurisdiction over Amravati, Maharashtra.

Nothing in this clause shall restrict any mandatory rights or remedies available to an individual under applicable data-protection or consumer-protection legislation.

26. Important Disclaimer

This Privacy Policy is intended to explain the general manner in which Hassonjee Automotives handles personal information obtained through its Website and related interactions.

The actual information collected and processed may depend upon the particular service requested by a customer, the method of communication used, the functionality of the Website and the third-party technologies integrated into the Website.

Where a specific service, product, warranty, payment facility or third-party service has separate terms governing data processing, those terms may apply in addition to this Privacy Policy.

27. Acceptance

By accessing or using the Website, submitting an enquiry, requesting a quotation, booking an appointment, communicating with Hassonjee Automotives or otherwise voluntarily providing personal information, you acknowledge that you have had an opportunity to read this Privacy Policy.

Where applicable law requires consent for a particular processing activity, such consent will be obtained through an appropriate mechanism.

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